Trust & Safety Consulting
TrustNet Advisory
You want to scale your business, not your risk. That's where I come in. I provide strategic and operational Trust & Safety solutions to help you navigate the complexities of user safety, content moderation, and regulatory compliance.Having worked across all levels of tech companies, I offer a unique, hands-on perspective—not just ivory tower policy. Whether you're a startup needing to build a T&S function from scratch or a mid-size company preparing for new regulations, I offer targeted, impactful services designed to help you proactively manage risk and build user trust, freeing you up to focus on what you do best.
Hi, I'm Spencer, a Trust & Safety expert
With over eight years of hands-on experience in startups and large companies, I've built and scaled Trust & Safety operations from the ground up. My expertise is rooted in real-world challenges—not just theory—across policy, operations, and executive strategy. I offer the strategic support you need to protect your users and brand without the cost of a full-time hire, helping you turn risk into clear, actionable solutions.
Trust & Safety PRimer
Download Your Free Trust & Safety Whitepaper
Every day without a proactive Trust & Safety strategy costs you—in user churn, brand damage, and team burnout. Companies that delay building T&S spend up to 3x more on reactive fixes than early interventions.
Inside this whitepaper:
✓ The T&S Flywheel – A framework to organize solutions and avoid tech debt
✓ Risk identification – "Trace the money" to find your highest-impact vulnerabilities
✓ Safety by Design – Embed safeguards before bad actors force your hand
✓ What good looks like – Scalable frameworks and controls that work
👉 Download now and learn how to protect your users, reputation, and growth—before the problem finds you.
See Some Writing Samples
If you are interested in learning more about how I think about Trust & Safety, please check out my Substack, where I discuss relevant topics such as AI in Trust & Safety or Strategies in constrained environments
Offerings
Services
Below are the services that I offer to help you reach your Trust & Safety goals. Please feel free to contact me if you are interested in any of the below offerings
Strategy
Help you devise a clear product strategy that you can implement to help you retain customers, grow your reputation, or maintain status quo
Policy
Devise a clear set of standards that you can apply to your business to ensure you can make consistent decisions on platform access, onboarding, or appeals
(Coming Soon) Compliance
Perform a comprehensive audit on your upcoming or existing offerings to ensure they are complaint with your operating regions.
Operations
Help you build a suite of operational metrics, standard operating procedures, and performance management systems to build peak efficiency
And More:
Work with you to uplevel your Trust & Safety knowledge and skills so you can run your function with confidence via 1:1 coaching, content moderation training design walkthroughs, and even post-crisis post-mortems
Advisory Services
One Hour Consultation
Get immediate, actionable insight tailored to your company’s most pressing Trust & Safety challenges.
During this focused session, I’ll review your current approach, identify potential blind spots, and share key recommendations to strengthen your safety framework.
Fractional or Project-Based Engagements
Need deeper partnership or ongoing support? I offer flexible advisory arrangements designed to help you build or scale Trust & Safety programs without the cost of a full-time team.
Together, we’ll align on priorities, design scalable systems, and ensure lasting impact across your organization.
Contact Me
Reach Out
If you are curious about my service offerings, experience, or want to connect for networking, please send me an email!
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